S T 3 1 2 5 0 W B A R R A C U D A 2 L SEAGATE Native| Translation ------+-----+-----+----- Form 3.5"/SLIMLINE Cylinders 3711| | | Capacity form/unform 1020/ 1205 MB Heads 5| | | Seek time / track 8.5/ 0.8 ms Sector/track | | | Controller SCSI2 SI/WI/FAST Precompensation Cache/Buffer 512 KB MULTI-SEGMEN Landing Zone Data transfer rate 6.000 MB/S int Bytes/Sector 512 20.000 MB/S ext Recording method RLL 1/7 operating | non-operating -------------+-------------- Supply voltage 5/12 V Temperature *C 5 50 | -40 70 Power: sleep W Humidity % | standby W Altitude km | idle 6.8 W Shock g | seek W Rotation RPM 7200 read/write W Acoustic dBA spin-up W ECC Bit MTBF h 800000 Warranty Month 60 Lift/Lock/Park YES Certificates CSA,EN60950,FCC,IEC950,UL1... ********************************************************************** L A Y O U T ********************************************************************** SEAGATE ST31250/32550N/ND/W/WC/DC/WD INSTALL. GUIDE 83328920 REV E +---------------------------------------------------------+ |1-+ |XX || |J4 |XXI || | |XXN |+-+ |XXT | |XXE | N/ND Models |XXR | |XXF | |XXA | |XXC | |XXE | |XX | 4 Pins on ND |XX | Models |XX | +--6J1 | | J2 1--+ |XXPOWER | +-------1 |XX +------------------------------+-------+------------------+ +---------------------------------------------------------+ |1-+ |+--+I || |J4 ||XX|N || | ||XX|T |+-+ ||XX|E | ||XX|R | W/WD Models ||XX|F | ||XX|A | ||XX|C | ||XX|E | |+--+1 | |+-+J5 | 4 Pins on || | | WD Models || | | +--+J1 |+-1 | J2 1--+ |XXPOWER | +-------1 |XX +------------------------------+-------+------------------+ 1 ********************************************************************** J U M P E R S ********************************************************************** SEAGATE ST31250/32550-W/WD/WC INSTALLATION GUIDE 83328920 REV.E 10/95 Jumper Setting ============== SCSI ID jumpers --------------- Each device on the SCSI chain must have a unique SCSI ID. The host system's SCSI controller usually uses the highest-numbered ID available; therefore the lower-numbered SCSI IDs are normally used for the other SCSI devices such as this Barracuda disc drive. NOTE Most SCSI controllers (host adapters) allow you to skip a SCSI ID. For example, you can have ID0, ID1, and ID3 (skipping ID2). Other controllers do not allow this so be sure to refer to your system or controller user's manual for details about its requirements for proper SCSI device installation. Most Barracuda disc drives are factory set with the SCSI ID set at 0. If, after completing the installation process, the drive's LED does not show on/off activity when the host is trying to communicate with the drive, a duplicate SCSI ID may be the problem. If this is the case, change the ID so that each device on the SCSI chain has its own unique ID. Also check your system or controller user's manual to ensure that you have not violated its SCSI ID numbering recommendations. WC/DC drives ------------ Setting the SCSI ID jumpers The SCSI ID for WC drives is normally set over the SCSI bus by the host system using connector contacts 39 (ID0), 40 (ID2), 79 (ID1), and 80 (ID3). Systems designers may, optionally, install a remote operator panel connection to set the SCSI ID. Terminating the drive (W Models) -------------------------------- ST31250W and ST32550W drives are terminated with permanently mounted IC active terminators. If you install one of these drives and it is not on the end of the SCSI bus, disable the terminators by removing the jumper from pins 5 and 6 of connector J1. If you install the drive on the end of the SCSI bus, enable termination by installing a jumper on pins 5 and 6 of connector J1. NOTE Use active terminators when terminating the bus. ST31250WD and ST32550WD drives do not have internal terminators or any other way of adding internal termination to the drive. You must provide external active termination (ANSI SCSI-2 Alternative 2) to these drives when termination is required. ST31250WC and ST32550WC drives do not have internal terminators or any other way of adding internal termination to the drive. You must provide single-ended external active termination (ANSI SCSI-2 Alternative 2) to these drives when termination is required. Terminator power ---------------- You usually will not need to change this option and can normally leave the drive configured as it was shipped from the factory. For information about how to change the terminator power option on your drive. Terminator power W Models ------------------------- There are four possible terminator power configurations for ST31250W and ST32550W drives. You will not normally need to change this option and can leave the drive configured as it was shipped from the factory. ST31250WD and ST32550WD drives should be configured with a jumper connecting J1 pins 1 and 3 (and no jumper on J1 pins 2 and 4). +-------+ | * * X | J1 Terminator power from drive (DEFAULT) | 6 * X | +-------+ +-------+ | * xxx | J1 Terminator power to SCSI bus | 6 * * | +-------+ +-------+ | * * 1 | J1 Terminator power from SCSI bus | 6 xxx | +-------+ +-------+ | * xxx | J1 Terminator power to SCSI bus and drive | 6 xxx | +-------+ J1 Terminator Power WD MODELS ----------------------------- +-----+ | xxx | J1 Terminator power to SCSI bus | * *2| +-----+ Spindle Sync ------------ If you are installing two or more Barracuda drives, you may (optionally) synchronize their spindles to reduce the latency associated with switching from one drive to another. Spindle sync cables are used to connect the drives. After connecting each drive with spindle sync cables, designate a master spindle sync reference source. This master source is normally a disc drive located on the same SCSI bus as the other drives you want to synchronize with. To designate a drive as the master, use SCSI interface commands. Synchronizing spindles WC Models -------------------------------- Spindle synchronization for WC drives is normally handled on the SSCI bus by the host system using connector contact 37 for the spindle sync reference signal. System designers may, optionally, install a spindle sync cable using pin 6 on the J4 connector to provide +SSREF. +-- Spindle Sync Reference ++--J5------1 Power |o o o o o o| XXXXXXXX |o o o o o o| XXXXXXXX ++----------+ +-- Spindle Sync Ground Enabling write cache -------------------- Write caching is a feature that allows the drive to transfer write data to its own cache, tell the controller that the task is complete, and then actually complete the write at a later time. This improves write performance by freeing the CPU to go on to its next command. WARNING Information can be lost is you enable write cache and there is a system failure (for example, power failure) before the data has actually been physically written to the disc. OEM drives are shipped with write cache disabled by default. If you want to enable the write cache, refer to your system's drive controller and software utility documentation. Seagate provides an ASPI utility that you can use in a PC compatible system to enable the write cache. REAR VIEW (W Models only) +----- ID 8 |+---- ID 4 ||+--- ID 2 |||+-- ID 1 (TOP) J5 |||| POWER ------------------- +-- -1+/---------\ -( +++++++++++++++++1)-|::::::|| 0 0 0 0 +- \------------|----/ + -- ++-5-G-G-12+ 68 pin I/O Cable+ || Connection || back o o <--These pins || o o not on WD || front o o Models Spindle Sync Cable Connector --+| (pin-11 SSREF, pin-12 ground) | 2 | 1 Remote LED Connector ------------+ +----+ {pin-9 cathode (neg), | pin-10 anode (pos)} | | | WD +- J1 Terminator options (SINGLE-ENDED ONLY) +---+- (DIFFERENTIAL) + | o o | o o | o o | o o | xxx | | | o o | o x | x o | x x | o o | back 1x o2 | | xxx | o X | X o | X X | o o | X o | | 2 1 | 2 1 | 2 1 | 2 1 | 2 1 | front | | A | B | C | D | E | C | +--------+---------+---------+---------+---------+-----------------+ A - Terminator power from drive (default) B - Terminator power to SCSI bus C - Terminator power from SCSI bus D - Terminator power to SCSI bus and drive E - Enable SCSI terminator (jumper on pins 5-6) REAR VIEW (WC/DC Models only) 80 pin I/O and DC Power Wall/bracket Connection | Female J1 /----+---------------\ TOP (HDA) ----------/ ++++++++++++++++++++ \------------ (--1------------------40-) BOTTOM Notes on 80 pin I/O connector: pins 1 - 4 = +12V 41 - 44 = 12V GND 34 - 36 = +5V 74 - 76 = 5V GND 37 = SYNC 77 = LEDC 38 = MTRON 78 = DLYDST 39 = SCSIA0 79 = SCSIA1 40 = SCSIA2 80 = SCSIA3 Mating 80pin connector: AMP US p/n: 2-557103-1 straight-in, Male 80-pin 2-557101-1 right angle to PCB RIGHT SIDE VIEW (W/WC models) BACK +-+ J2 123456789 TOP (HDA) FRONT OF I/O+----------------------P-W-A----------------------- OF DRIVE +-+ ::::::::: BOTTOM DRIVE ||||||||| 1-2 RESERVED --++||||+++-- RESERVED 7-9 3 Parity Disable ----+||+----- Delay Motor Start 6 4 Write Protect -----++------ Motor Start Enable 5 FRONT VIEW (W/WC/DC Models) +------- +5V |+------ Enable SCSI terminator ||+----- ID 8 |||+---- ID 4 ||||+--- ID 2 |||||+-- ID 1 (J4 top row) TOP (HDA) ||||||1 +----+++++++ --P-W-A---------------------+::::::::::+-- J4 ++++++++++++ BOTTOM |||||||||| |||||||||| (J4 bottom row) RESERVED -++++|||||| N/C No connection -----+||||| Ground ------+|||| Unit Active LED pin (+) -------+||| SSREF (+) spindle sync --------+|| Vendor Unique ---------+| Fault LED pin (+) ----------+ SCSI ID ------- +----------+-------------------------------+ | SCSI ID | Jumper Location | | | PINS | | |ID8/A3 |ID4/A2 |ID2/A1 |ID1/A0 | +----------+-------+-------+-------+-------+ | 0 | OPEN | OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 1 | OPEN | OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 2 | OPEN | OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 3 | OPEN | OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 4 | OPEN | CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 5 | OPEN | CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 6 | OPEN | CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 7 | OPEN | CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 8 | CLOSED| OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 9 | CLOSED| OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 10 | CLOSED| OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 11 | CLOSED| OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 12 | CLOSED| CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 13 | CLOSED| CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 14 | CLOSED| CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 15 | CLOSED| CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ J2 Other applicable jumper options ---------------------------------- ---+-------------------+- | x x o o o o x x x | (Front View) | x x o o o o x x x |J2 x = RESERVED +-------------------+ Parity Check Option ------------------- ---+-------------------+- | 2 o * o o o o o o | Enables parity check of SCSI bus | 1 o * o o o o o o |J2 (DEFAULT) +-------------------+ ---+-------------------+- | 2 o X o o o o o o | Diables parity check | 1 o X o o o o o o |J2 +-------------------+ Write Protect Option -------------------- ---+-------------------+- | 2 o o * o o o o o | Write Protect Disabled (Default) | 1 o o * o o o o o |J2 Enable writing +-------------------+ ---+-------------------+- | 2 o o X o o o o o | Write Protect Enabled | 1 o o X o o o o o |J2 Drive is write protected! +-------------------+ Motor Start Option ------------------ ---+-------------------+- | 2 o o o X o o o o | Enable motor start. The drive waits for | 1 o o o X o o o o |J2 the Start Unit command from host before +-------------------+ starting the spindle motor. ---+-------------------+- | 2 o o o * o o o o | Disable motor start (default). The | 1 o o o * o o o o |J2 drive starts according to the Delay +-------------------+ Motor Start option. Delay Motor Start Option ------------------------ Delay Motor Start option (valid only if the Motor Start jumper is not connected) ---+-------------------+- | 2 o o o o * o o o | Disable the Delay Motor Start option. | 1 o o o o * o o o |J2 DEFAULT +-------------------+ ---+-------------------+- | 2 o o o o X o o o | Motor start delay equal to the SCSI ID | 1 o o o o X o o o |J2 multipled by 10 seconds. For example, if +-------------------+ the SCSI ID = 2, the drive starts in 20 seconds. ********************************************************************** I N S T A L L ********************************************************************** SEAGATE ST31250/32550N/ND/W/WD/WC/DC INSTALL. GUIDE 83328920, REV. E Notes on installation ===================== Installation direction ---------------------- horizontally vertically +-----------------+ +--+ +--+ | | | +-----+ +-----+ | | | | | | | | | +-+-----------------+-+ | | | | | | +---------------------+ | | | | | | | | | | | | | | | | | | +---------------------+ | +-----+ +-----+ | +-+-----------------+-+ +--+ +--+ | | | | +-----------------+ The drive will operate in all axis (6 directions). Mounting the drive and connecting cables ---------------------------------------- Do not touch the connector pins or any components on the control board without observing static-discharge precautions. Always handle the drive by the frame only. The drive may be mounted in any orientation (horizontally, vertically, and any combination thereof); however, you must ensure that the drive receives adequate air flow for cooling. 1. Mount the drive to the host system's chassis using four 6-32 UNC screws. Two mounting holes are in each side of the drive and there are four mounting holes in the bottom of the drive. The maximum length that the screws should extend into the chassis mounting holes is 0.15 inch (3.81 mm), measured from the outer surface of the chassis. Tighten the screws down evenly. Do not overtighten or force the screw if it does not seem to screw in easily, because this means the threads are not properly aligned. In this case, back the screw out and try again. 2. Verify that all connections between the drive and the host system are correctly installed. 3. Verify that you have correctly installed jumpers. 4. Connect the 50-pin SCSI cable into the drive's SCSI connector. Take care not to stretch or crimp this cable, and do not block the system's cooling air flow with the cable. The drive receives DC power through a 4-pin connector mounted next to the SCSI connector. The output of a power supply must meet SELV (safety extra low voltage) as defined in IEC 950. To connect the DC power cable to the drive, insert the cable end into the drive's DC power connector. NOTE Signal ground on the power control board (PCB) and the head and disc assembly (HDA) are connected together in this drive and you cannot separate them. The equipment in which you have mounted the drive is connected directly to the HDA and PCB without electrically isolating shock mounts. Maximizing the conductive contact area between HDA ground and system ground may reduce radiated emissions. If you do not want the system chassis to be connected to the HDA/PCB ground, you must provide a nonconductive (electrically isolating) method of mounting the drive in the host system. This may increase radiated emissions and is the system designer's responsibility. 5. Replace the host system's cover. This mounting procedure does not apply to WC or DC model drives! To mount a WC or DC drive, plug the drive into the system's single connector attachment (SCA) position on the system's back panel. Providing adequate cooling -------------------------- The enclosure design must ensure adequate cooling for the drive. The maximum ambient temperature is 50*C. We recommend orienting the drive or directing the air flow in a way that creates the least amount of air-flow resistance while providing air flow above the circuit boards and around the head and disc assembly (HDA). Also, choose the shortest possible path between the air inlet and exit. This minimizes the distance traveled by air that is heated by the drive and by other nearby heat sources. DC Power -------- +-----J3-----+ pin 1 +12 VDC | 4 3 2 1 | pin 2 +12 Volts Return +------------+ pin 3 + 5 Volts Return pin 4 + 5 VDC ********************************************************************** F E A T U R E S ********************************************************************** SEAGATE ST31250/32550N/ND/W/WD/WC/DC INSTALL.GUIDE 83328920, REV. E Preface ------- This manual contains information for users of the Seagate ST31250 and ST32550 Barracuda 2LP SCSI disc drives. It provides support services, performance specifications, and initial setup information. Additional information is available in the Barracuda 2LP Product Manual (part number 83328930). Contact your Seagate sales representative if you need to order this publication. Electrostatic discharge protection ---------------------------------- Caution. Removal of circuit boards by personnel not performing depot repair will damage components and may void the warranty. All drive electronic assemblies are sensitive to static electricity, due to the electrostatically sensitive devices used within the drive circuitry. Although some devices such as metaloxide semiconductors are extremely sensitive, all semiconductors, as well as some resistors and capacitors, may be damaged or degraded by exposure to static electricity. Electrostatic damage to electronic devices may be caused by the direct discharge of a charged conductor or by exposure to the static fields surrounding charged objects. To avoid damaging drive electronic assemblies, observe the following precautions when installing or servicing the drive: - Ground yourself to the drive whenever the drive electronics are or will be exposed. Connect yourself to ground with a wrist strap (Seagate part number 12263496). Connection may be made to any grounded metal assembly. As a general rule, remember that you and the drive electronics must all be grounded to avoid potentially damaging static discharges. - Turn off the power before removing or installing the DC power cable. - Do not remove any circuit boards from the drive. - Never use an ohmmeter on any circuit boards. - When installing the drive on a carrier or tray, discharge the static electricity from the carrier or tray prior to inserting it into the system. Important safety information and precautions -------------------------------------------- Caution. Use forced-air ventilation when bench testing the drive to ensure proper cooling of drive components. Use proper safety and repair techniques for safe, reliable operation of this unit. Service should be done only by qualified persons. The procedures in this manual and labels on the unit contain warnings and cautions that must be carefully read and followed to minimize or eliminate the risk of personal injury. The warnings point out condi- tions or practices that may endanger you or others. The cautions point out conditions or practices that may damage the unit, possibly making it unsafe for use. Always observe the following warnings and precautions: - Perform all maintenance by following the procedures in this manual. - Follow all cautions and warnings in the procedures. - Use sound safety practices when operating or repairing the unit. - Use caution when troubleshooting a unit that has voltages present. Turn off power to the unit before servicing it. - Wear safety shoes when removing or replacing heavy parts. - Ensure that the internal temperature of the rack or cabinet does not exceed the limits defined for the drive when the drive is mounted in an equipment rack or cabinet. When units are stacked vertically, pay special attention to the top where temperatures are usually highest. - Do not remove any circuit boards from the drive chassis. Return the entire drive for depot repair if any circuit board is defective. Removal of circuit boards by personnel not performing depot repair will damage components and may void the warranty. - Do not remove the head and disc assembly (HDA) from the drive chassis. Return the entire drive for depot repair if the HDA is defective. - Do not attempt to disassemble the HDA. It is not field repairable. If the sealed HDA is opened by personnel not performing depot repair, this will damage compo-nents and void the warranty. As a component, this drive is designed to be installed and operated in accordance with UL1950, IEC950, EN60950, CSA C22.2 950, and VDE0805. Typical applications of these disc drives include customer packag- ing and subsystem design. Safety agencies conditionally certify component assemblies, such as the Barracuda disc drive, based on their final acceptability in the end-use product. The subsystem designers are responsible for meeting these conditions of accept- ability in obtaining safety, regulatory agency compliance in their end-use products and for certifying where required by law. A necessary part of meeting safety requirements is the provision for overcurrent protection on drive SELV supply voltages. This unit is a component part and as such is not meant to comply with FCC or similar national requirements as a standalone unit. Engineering radiated emissions test results are available through the Seagate Safety Department to assist the subsystem designer. General description ------------------- Barracuda 2LP SCSI disc drives are high-speed, randomaccess digital- data storage devices. The drive is a component for installation in an enclosure designed for the drive. This is often a rack within the system or an external enclosure designed to house one or more disc drives or other peripheral units. In either case, the disc drive must receive adequate cooling and it must be sufficiently grounded and shielded from emissions. The Barracuda 2LP Product Manual (part number 83328930) contains guidelines for a properly designed enclosure. ********************************************************************** G E N E R A L ********************************************************************** SEAGATE SUPPORT SERVICES Seagate Technology ------------------ Technical Support Services If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate(r) drive or other Seagate products, use one of the Seagate technical support services listed below. SeaFONE at 1-800-SEAGATE (1-800-732-4283) Seagate's 800 number allows toll-free access to automated self-help services, providing answers to commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. If you need to speak to a technical support engineer, dial this number and listen to the options for technical support. (International callers can also reach this automated self-help service by dialing 408-456-4496). Seagate Technology online services Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper settings for Seagate's entire product line. You can also download software for installing and analyzing your drive. SeaNET You can obtain technical information on Seagate drives, Seagate software and much more over the Internet from Seagate's World Wide Web home page (http://www.seagate.com) or Seagate's ftp server (ftp://ftp.seagate.com). You may also send E-mail with your questions to DiscSupport@ Seagate.com or TapeSupport@Seagate.com. SeaBOARD SeaBOARD is a computer bulletin board system (BBS) that contains information about Seagate's disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers are listed in the following table. BBS Location Modem number United States Disc: 408-434-1080; Tape: 408-456-4415 England 44-1628-478011 France 33 1-48 25 35 95 Germany 49-89-140-9331 Singapore 65-292-6973 Thailand 662-531-8111 Australia 61-2-9756-2359 Taiwan 886-2-719-6075 Seagate CompuServe forum Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages. Seagate Technology FAX services SeaFAX You can use a touch-tone telephone to access Seagate's automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily. Location Telephone number United States 1-800-SEAGATE or 408-456-4496 England 44-1628-894084 Australia 61-2-9756-5170 Seagate technical support FAX You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours. Location FAX number United States 408-944-9120 England 44-1628-890660 France 33 1-46 04 42 50 Germany 49-89-1430-5100 Australia 61-2-9725-4052 Singapore 65-293-4722 Hong Kong 852-2368 7173 Taiwan 886-2-715-2923 Korea 82-2-556-7294/4251 Seagate technical support You can talk to a technical support specialist during business hours Monday through Friday for one-on-one technical help. Before calling, note your system configuration and drive model number (STxxxx). There are several technical support phone numbers available for various Seagate products. Location Telephone number United States Please dial 1-800-SEAGATE for the specific product telephone number. (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M., Pacific time, M-F) England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 5:00 P.M., M-F) Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M., M-F) Tape: 49-89-140-9333 Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F) Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) Hong Kong 852-2368 9918 Taiwan 886-2-514-2237 Korea 82-2-556-8241 SeaTDD 408-944-9121 Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 6:00 A.M. to 11:15 A.M. and 12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday. Customer Service Centers Seagate direct OEM, Distribution, System Integrator and Retail customers should contact your Seagate Service Representative for warranty information. Other customers contact your place of purchase. Seagate offers comprehensive customer support for all Seagate drives. Seagate customer service centers are the only facilities authorized to service Seagate drives. These services are available worldwide. Location Telephone number FAX number United States 1-800-468-3472; 405-949-6740 Other Americas (Canada & Brazil) 405-949-6706; 405-949-6738 Mexico 525-546-6965; 525-546-4888 Europe, Middle East & Africa 31-2065-43300; 31-2065-34320 Asia Pacific & Australia 65-485-3595; 65-485-4980 Japan 81-3-5462-2904; 81-3-3462-2979 Seagate, Seagate Technology and the Seagate logo are registered trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or registered trademarks of Seagate Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks are the property of their respective owners.